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Returns & Exchanges

How it Works

Select the items to return.

Get a refund confirmation.

Mail it back.

Common Returns Questions

What items are returnable?

Items purchased in the last 30 days - unworn, unwashed, and undamaged. 

We cannot accept returns on items marked as final sale. 

If possible, please include packing slip inside return package for easy receiving. 

Any questions or defective product, please contact support@tracksmith.com

International Returns

For refund on product, please check box on packing slip and mail to: 

Tracksmith Returns

66 Saratoga Blvd

Devens, MA 01434

Free Exchanges for New Size/Color

After clicking the link in your email, you'll be prompted to select a new size and color for the item you're returning. We'll ship the new item to you right away. No waiting!

Exchange for New Style

Click through the return process and request a refund. You’ll receive an Instant Refund code — a temporary gift card — that you can use to purchase something new on the site. Again, no waiting!

Return for Refund

If you chose not to use the gift card by the time your return is received, then your original purchase will be refunded. Transit time for return packages is approximately 1 week. It can take between 3-5 business days to process your return at our warehouse. Once processed, it can take an additional 3-5 days for your bank to generate a refund back to your original form of payment.




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